The virtual receptionist is the answer to the most basic need of business: making an impression. But then, what exactly is a virtual receptionist? In the broadest sense, a receptionist - without the virtual clause - is a person who usually mans the front desk of an office. Their tasks include answering the phone for the boss and redirecting that call to the right employees, take notes of the meetings and appointments that should be noted down, and remind the superiors of these important dates. Basically, the receptionist should take calls - all calls - so that there would not be any calls wasted. They are also there to answer questions of any kind from callers since the basic principle is that all calls should be taken as all calls bear potential clients.
Conversational
Many businesses would make the mistake of getting an answering machine or an automated voice teller. But with a virtual receptionist, you can remove the coldness of an automated voice teller and the annoying beep of the answering machine. With a virtual receptionist, you can still make use of a live person - he/she just does not go to the same office as you. A receptionist nowadays may come from another company altogether but do not worry of sabotage or intentional negligence- these companies focus entirely on taking your calls for you and do not necessarily become a rival business. The receptionist would become very valuable to you company because you would not have to go out of your way to hire a new employee, interview him/her and train and brief them as to what a receptionist's job should be. They come already prepared and some companies, like AVR (A Virtual Receptionist), even take the time to learn what your business is all about so that he/she can adjust their approach in handling callers.
Employing the services of a virtual receptionist is made easier as they are now available through online inquiries and subscriptions. Some examples of companies that offer services from a virtual receptionist are DaVinci Virtual, Ruby Receptionists, and Virtual Headquarters, among others. Your company can also personalize some aspects, like the welcome message of the company that you will require the receptionist to say. This is a great opportunity to not only appear organized to your prospective clients, but to make your company organized for real. The great reception that callers will receive from the virtual receptionists will undoubtedly make them feel great about company. The impression that you treat your callers - any callers - well will definitely leave a positive remark on your company and thus build a more...humane reputation for your business. In addition, it will encourage them to think that it will certainly be a pleasure doing business with you.
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